FAQs — Shipping, Returns, Trade & Studio

Yes. Orders over $95 get free standard shipping Australia-wide, subject to weight and delivery address. Bulky or heavy items such as pressure washers and dryers ship at calculated courier rates shown at checkout, and some regional and remote addresses can attract extra freight — if that applies to your order we contact you with the exact cost before dispatch, and you can accept it or cancel for a full refund. Orders under $95 ship at the calculated courier rate shown at checkout. Full detail is in our Shipping Policy.

Orders are dispatched the same or next business day from our Heidelberg West studio in Melbourne. Dispatch runs Monday to Friday — orders placed on weekends or public holidays go out the next business day, because couriers do not collect outside those days. A tracking number is emailed the moment your parcel leaves the studio.

Once collected, standard delivery is typically 1–5 business days depending on your address. These are courier estimates rather than guarantees, and regional and remote deliveries can take longer. Every parcel is tracked through our courier network via Interparcel.

No. Our couriers cannot deliver to PO Boxes or Parcel Lockers, so please use a street address. We also do not offer international shipping at this time.

Yes — free local pickup is available from our Heidelberg West studio (Unit 19, 99 Northern Road, Heidelberg West VIC 3081), Monday to Saturday. Select pickup at checkout and we will let you know when your order is ready to collect. You are welcome to ask for product advice when you visit.

Contact us as soon as possible so we can lodge an investigation with the courier. Please allow 5–7 working days for the courier to track and locate the parcel — in most cases it turns up within that window. If your order arrives damaged, contact us straight away with photos and we will arrange a claim and a replacement or refund.

You can return an item within 30 days of purchase provided it is unused, in the same condition you received it and in its original packaging. For change-of-mind returns, return shipping is at your own cost and a 20% restocking fee applies, both deducted from your refund. Approved refunds are processed within 7 business days of receiving the returned item. See the full Refunds and Returns Policy.

Contact us immediately. We will arrange a replacement or refund, we cover the cost of return shipping, and no restocking fee applies. Nothing in our policy limits your rights under the Australian Consumer Law.

Not currently. If you would like a different item, return the original for a refund and place a new order. If you want to cancel an order that has not yet shipped, contact us straight away and we will cancel it and refund in full.

Those are professional-use lines — for example Labocosmetica's pro coatings and certain Feynlab coatings — that the manufacturer restricts to accredited installers, so we do not publish pricing online. If you are a professional detailer, apply for a trade account or contact us. If you would like one of these coatings on your own car, we apply them in-house — see our ceramic coating service.

Yes, and it is the part of the job we enjoy. Alpha Details is run by a detailer with a degree in chemistry, and every product on the store has been checked for what it is, what pH it runs at and what it will and will not touch. Start with the dilution cheat sheet, the 3-pH wash system explained or the chemistry blog, then text or email us with the car, the product and the job and we will give you a straight answer.

Use the "Notify me when available" button on the product page and you will be emailed when it is restocked. For pressure washers and Bigboi machines you can also secure one with a $50 deposit — it comes straight off the price, it is fully refundable until the machine ships, and we never invent a firm arrival date.

Yes — Alpha Details gift vouchers are available and can be spent on anything in the store or on our studio services.

Yes. Apply for a trade account with your ABN — we verify it with the Australian Business Register and activate the account within 1–2 business days. Once you are logged in, trade pricing shows automatically across the site with nothing to enter at checkout. Alpha Details carries the complete Labocosmetica and Koch Chemie ranges in Australia, alongside Bilt Hamber, Soft99 and MIRCH.

Yes. Alpha Details is a chemistry-led detailing studio in Heidelberg West, Melbourne, offering paint protection film, ceramic coating, paint correction and detailing. Studio work is by appointment, Monday to Saturday — send a services enquiry or text 0407 191 223 and we will arrange a time.

Yes — our hands-on 3-pH Decontamination Wash class runs at the studio on Saturdays in small groups. Seats are booked online and the class locks in once enough seats fill.

Visa and Mastercard, PayPal, Shop Pay and the buy-now-pay-later options shown at checkout. All prices are in Australian dollars and include GST.

Yes — Alpha Club Rewards earns points on every order, plus bonus points for signing up and on your birthday, which you redeem as a discount on future orders.