At Alpha Details , we strive to provide our customers with the best possible shopping experience. We understand that fast and reliable shipping is an important part of that experience. Therefore, we have partnered with Sendle to ensure that your orders are delivered as quickly and efficiently as possible.
Shipping Rates and Delivery Timeframes
Shipping via Sendle is calculated at checkout for all orders within Australia. Orders are shipped using Sendle and delivery timeframes are estimated to be between 2-7 business days, depending on the delivery location. Please note that delivery times may be affected by factors beyond our control, such as weather conditions and public holidays.
At this time, we do not offer international shipping.
Order Processing Time
We aim to process and ship all orders within 1-2 business days after payment has been received. If there are any delays or issues with your order, we will contact you as soon as possible to provide an update.
At this time, we do not offer order tracking.
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or delivery issues caused by incorrect or incomplete shipping information.
All orders shipped using Sendle are automatically insured up to the value of $1,500. If your order is lost or damaged during transit, please contact us as soon as possible so we can file a claim with Sendle and arrange for a replacement or refund.
Returns and Exchanges
For information on our returns and exchange policy, please refer to our Returns and Refunds Policy page.
If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact us at email@example.com. We are always here to help.