Privacy Policy

• Company Name: Alpha Details
• Registered Business Address: 19/99 Northern Rd, Heidelberg West VIC 3081
• ABN: 76 637 423 575
• Contact us: paolo@alphadetails.com.au

We are committed to ensuring your personal information is protected. If we ask you to provide certain information by which you can be identified when using this website, it will only be used in accordance with this privacy policy and the Australian Privacy Principles. If you do not wish to provide personal information to us then you do not have to do so, but it may affect your use of this website or the products and services offered on it.

You should check this page regularly to ensure that you are at all times aware of the current policy.

We may ask you to provide the following information, including via contact forms and at checkout:

• Name
• Contact information including phone number and email address
• Delivery and billing address
• Order history and details of products or services purchased
• Other information relevant to customer surveys, reviews and/or promotions

As with most online businesses, we may log information about your access and use of our site, including through the use of internet cookies, your communications with our site, the type of browser you are using, the type of operating system you are using and the domain name of your internet service provider.

We may contact you to voluntarily respond to questionnaires, surveys or market research to seek your opinion and feedback. Providing this information is optional. If we receive your personal information from third parties, we will protect it as set out in this policy.

Use of personal information

We collect and use personal information for purposes including:

• Processing, fulfilling and delivering your orders, and handling returns or warranty claims;
• To better understand your needs, enabling us to improve our products and services;
• Internal record keeping;
• To send promotional emails about new products, special offers or other information which we think you may find interesting, where you have subscribed;
• Direct marketing;
• To contact you (by telephone, email or mail) for market research purposes; and
• To customise the website according to your interests.

Disclosure of personal information

We may disclose personal information:

• To credit reporting agencies and courts, tribunals and regulatory authorities where customers fail to pay for goods or services provided by us to them;
• To courts, tribunals, regulatory authorities, and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
• To third parties, including agents, carriers or sub-contractors, who assist us in providing information, products, services or direct marketing to you.

Where we disclose your personal information to third parties for these purposes, the third party will be obligated to use that personal information in accordance with this privacy policy. If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith and where we have sought to maintain confidentiality.

Our online store

This website and its e-commerce functionality are provided by Shopify (Shopify Inc.). Shopify hosts our online store and processes the information you provide when you browse and place an order. Details of Shopify's privacy policy can be found at shopify.com/legal/privacy.

Payment details

Payments are processed through Shopify's payment processing, and — where you choose to use them — third-party payment providers such as PayPal and Afterpay. We do not store your full card details on our systems. Each provider is obligated to handle your personal information in accordance with its own privacy policy and applicable law.

Analytics and website measurement

Site usage details are collected and shared with Google Analytics for the purposes of monitoring and improving website usage. Details of the worldwide Google Analytics privacy policy may be accessed at policies.google.com/privacy. We also use Google Search Console to understand how our pages perform in search results.

Session recording and behaviour analytics

We use Microsoft Clarity to understand how visitors use our website. This service records how pages are used — including mouse movement, clicks, scrolling and the pages visited — so that we can find and fix problems with the site. This information is used in aggregate to improve the website. Sensitive fields such as payment details are masked. You can read Microsoft's privacy statement at privacy.microsoft.com/privacystatement.

Email marketing

If you subscribe to our mailing list, your name and email address are stored and processed by Klaviyo so that we can send you marketing emails and order-related messages. You can unsubscribe at any time using the link at the foot of any marketing email.

Product reviews

We use Judge.me to invite and publish customer reviews. If you leave a review, the name you provide and the content of your review may be published publicly on the relevant product page.

Advertising

We advertise using Google Ads and list our products through Google Merchant Center. These services may use cookies and similar technologies to measure the performance of our advertising.

Our website uses cookies. Some are strictly necessary — for example, to remember the contents of your cart and to keep you signed in while you shop. Others are used for analytics, measurement and advertising as described above.

Most web browsers allow you to refuse or delete cookies through their settings. Please note that disabling strictly necessary cookies may prevent parts of the website, including the cart and checkout, from working properly.

Articles and product pages on this site may include embedded content (for example videos or images hosted elsewhere). Embedded content from other websites behaves in the exact same way as if the visitor had visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Order and transaction records are retained for as long as we are required to keep them for tax, accounting, warranty and other legal obligations.

For customers who create an account on our website, we store the personal information provided in that account. You can see and edit that information at any time by signing in, or by contacting us.

Marketing subscribers' details are retained until you unsubscribe or ask us to remove them.

You can request to receive a copy of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth).

If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at paolo@alphadetails.com.au. We will respond to any request within a reasonable time and will endeavour to promptly correct any personal information found to be incorrect so that the personal information is accurate, up to date, complete, relevant and not misleading.

No information transmitted over the internet can be guaranteed to be secure. We cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this privacy policy.

Some of the third-party services described above store data outside Australia. Where that is the case, we take reasonable steps to ensure those providers handle your information consistently with the Australian Privacy Principles.

This policy may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.

Last updated: 16 August 2026.

Any questions or complaints, please email paolo@alphadetails.com.au and we will respond to you as soon as possible.